FAQs

Products

I offer handmade project bags,notion pouches, gift boxes, yarn jewellery, felt kits,badges and pins, fabric, commercial sock yarn and much more. Bags sizes are on each listing and i make mini bags, small and medium bags. Other sizes can be made. Please just ask if you would like a custom order.

Pre-orders and custom orders

I offer pre-orders for gift boxes/ self care boxes in the shop.

Pre-orders usually take 1-2 weeks unless otherwise stated.

If you would like a custom order 

Please contact me on salessewunique@gmail.com 

Shipping and delivery

I will send your parcel to you using standard Royal mail international postage or second class UK postage. This is not insured. However, I can offer a track and trace service which will allow you to track your parcel. Please contact me if you would like to use this service. This may incur additional cost. Please note that the items are still not insured with the track and trace service.

How long will my order take to arrive?

UK postage usually takes from 1-4 days.

International postage usually takes 1-6 weeks.

At busy times (like Christmas) or bad weather, this may be longer. Please ensure you order in plenty of time for gifting as I cannot guarantee delivery dates. 

At this moment in time with  Covid 19 the postage is rather slow at getting to it's destination.

Returns

Items are sold as seen. However, you may return an item within 7 days of purchase in the same condition as it was sent. Although you will incur postage charges for both the delivery and return. By purchasing an item you are accepting these terms.

If the item arrives damaged, I will replace it. If the item is faulty I will make every effort to rectify the issue.

GDPR

New GDPR rules state that you have the right to know what I do with your personal information. I will not share your information with any other business's except Royal mail for shipping purposes only. I will only use your name, address and contact details for the purposes of getting your order to you.